Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information on this website. We may update this policy occasionally by posting the latest version here. Please review this page periodically for updates.

1. Interpretation

• Contact Information: Personal details such as your name, address, phone number, and email that you provide for interaction through the website (e.g., inquiries via the “Contact Us” form).
• Health Information: Personal information collected during the delivery of our physiotherapy services (e.g., medical history, treatment plans).
• Personal Information: Information that identifies you, including both contact and health information.
• Content: All text, images, videos, and other data on our website.
• We/Us/Our: Refers to Dr. Lubaina Ali, trading as “Habtalks.com.”

2. Collection and Use of Information

We collect personal information in various ways, depending on your interaction with us:

A. Contact Information Collection Activities

• Browsing: We use Google Analytics to analyze website usage. This may involve cookies that track your IP address and location. You can disable cookies through your browser settings.
• Inquiries: When you contact us, we collect your name and contact information to respond.
• Subscription: If you subscribe to updates, we collect your name, email address, and social media handle.
• Comments: Comments may require your name, email address, and optional profile picture.
• Purchases: When buying physiotherapy equipment, we collect your name, billing details, and payment information.
• Competitions: We may collect specific information when you enter competitions, as detailed in each competition’s terms and conditions.
• Payments: Payment information (e.g., credit card or PayPal details) is collected to process transactions securely.

B. Health Information Collection Activities

If you use our physiotherapy services, we may collect the following:

• Medical history and details related to your condition
• Current symptoms, treatments, allergies, and family medical history (if relevant)
• Our diagnosis and recommended treatment plan

3. How We Use Personal Information

A. Contact Information Use

We use contact information to:

• Respond to your inquiries and provide requested services
• Send updates and promotional offers
• Display comments on the website (without publishing your email address)
• Manage competitions and notify winners
• Analyze website usage to improve our services

B. Health Information Use

We use health information for:

• Diagnosing conditions and recommending treatments
• Quality assurance and business planning
• Compliance with medical regulations and handling complaints
• Coordinating with insurers in case of legal claims

C. General Use

• Payment Processing: We securely process payments.
• Fraud Prevention: Personal information may be used to verify your identity and prevent fraud.
• Debt Recovery and Business Transfers: Information may be used for debt recovery or transferred if our business is sold as a going concern.

4. Information Disclosure

We disclose personal information only under the following circumstances:

• Service Providers: Third-party providers (e.g., payment processors) may access your information as needed.
• Authorities: We may share information with law enforcement for fraud prevention or legal compliance.
• Competitions: Winner details may be published as required by law.
• Cross-Border Disclosures: Your information may be transmitted across national borders for hosting, payment processing, or other services.

5. Your Rights

You have the right to view, update, or request the deletion of your personal information. Submit your request through our website’s contact form, including necessary details (e.g., name, capacity). A small fee may apply for extensive requests. We will respond within 10 business days.

6. Communication Preferences

We only send communications to those who request them. If you wish to unsubscribe, click the “unsubscribe” link in our emails or contact us via the website.

7. Information Security

We take reasonable precautions to protect your information from loss, misuse, and unauthorized access. Payment details are processed securely via PayPal. Ensure you log out and secure your device after using our website, especially in public spaces.

8. Questions About This Policy

For questions or concerns, please contact us using the form on our website.